Solutions Engineer
A solutions engineer is responsible for providing technical solutions and support to clients. They act as a bridge between the sales and engineering teams, understanding customer needs and crafting solutions that meet these requirements. This role involves working directly with clients to troubleshoot issues, develop strategies, and ensure customer satisfaction.
Solutions Engineer job description template
We're looking for a solutions engineer who has a strong technical background combined with excellent communication skills. This role requires a deep understanding of technical solutions and the ability to convey complex information in a simple and clear manner.
Key responsibilities
Collaborate with the sales team to understand customer needs and provide technical solutions to meet their requirements
Work directly with clients to troubleshoot issues and provide technical support
Develop and present demonstrations of products and services for clients
Create technical documents and manuals to help clients understand products and solutions
Communicate client feedback to the engineering team to improve product offerings
Stay up-to-date with the latest industry trends and technologies to make informed recommendations for new solutions
Requirements and skills
2+ years of experience in a solutions engineering or technical support role
Strong understanding of technical concepts and the ability to explain them to non-technical audiences
Experience with product demonstrations and managing client relationships
Excellent problem-solving and communication skills
Project management skills and experience with tools like JIRA or Trello is a plus
Bachelor’s degree in Computer Science, Engineering, or a related field is preferred
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